Especially the cost-benefit dimensions of a client’s objectives and problems. To do this, lawyers have to be active listeners. Listening leads to a bottom-line direction enabling the client to maximize value and reduce costs in the attorney-client relationship.
Clients must be kept informed. They must be listened to so that the legal process can be explained and better understood. Calls must be promptly returned and communication open and honest.
In doing so, a lawyer will better be equipped to service those in need throughout the community as well as develop an active engagement in a society's lifeblood issues and challenges.
Not only is this mandated by a lawyer’s canons of professional responsibility, but also this continuing legal education commitment forms the foundation of client service.